Lone Star Realty & Property Management Inc. is a property management company located in Killeen, TX, that offers rentals and residential buying/ selling guidance in addition to property management services. We can also help you resolve any maintenance issues that you are facing with your property. We assign highly experienced and diversely trained maintenance workers with specialization in a vast range of maintenance issues related to homes. Our services are available in Killeen TX and the surrounding regions.
The procedure of having maintenance work done from Lone Star Realty involves sending in a written request to our office, specifying the nature of work required. You can either send this request through our online form or submit the form available at our office. Once we receive your written request, we shall assign the right crew member from a local company to provide the service to you. The issue will be resolved within 48 business hours, or you shall have communication regarding the reason for any possible delays directly from the maintenance contractors.
In the rare event that the issue is not resolved and no communication is initiated within the stipulated time, you can directly contact our office and we shall look into the problem personally. We also provide after hours maintenance services in case of emergencies. To avail this service, you need to call (254)-699-7003 or (254) 290-4153. You can then leave back a message with your name, address, phone number, and the details of the emergency and the maintenance work required. Our after-hours maintenance vendors or one of our office employees shall then contact you regarding your emergency.
We follow a proper scheduling procedure to ensure timely maintenance services to all our customers. We advise you to contact our office before 12.30pm for fastest results. It is important to give us the complete details regarding the nature of maintenance work required to ensure that we bring along all the tools and equipment required to resolve the issue in a single go. We recommend preventing the need for maintenance work by taking a few simple precautions such as running your dishwasher at least once a month, running your garbage disposal at least once a week, and changing/cleaning your air conditioner filters monthly, to ensure their proper functioning. It is also important to ensure that you only use dishwasher soap in your dishwasher, as opposed to dish soap, which will cause the dishwasher to overflow with water and bubbles.